Shipping policy
Shipping Policy
UrbanPulse.Store
Location: United States
Worldwide Shipping Available
Contact Email: urbanpulsestore329@gmail.com
Last Updated: [Insert Date]
Thank you for shopping with UrbanPulse.Store. This Shipping Policy explains how we process, ship, and deliver orders worldwide.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Destinations
UrbanPulse.Store proudly ships to customers worldwide. Shipping availability may vary depending on local regulations and carrier restrictions.
Estimated Delivery Times
Delivery times are estimates and may vary based on destination and customs procedures.
- United States: 5–12 business days
- Canada: 7–15 business days
- Europe: 7–20 business days
- Australia & New Zealand: 8–20 business days
- Other International Destinations: 10–30 business days
Please note that delivery times are not guaranteed and may be affected by factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination country
- Product weight and dimensions
- Selected shipping method
Any applicable shipping fees will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Please allow up to 72 hours for tracking information to become active after shipment.
Customs, Duties, and Taxes
For international orders:
- Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's authorities.
- UrbanPulse.Store is not responsible for delays caused by customs clearance procedures.
- Refusal to pay customs fees may result in the package being returned or abandoned, and shipping charges may not be refundable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- We may be unable to modify the order once it has been processed.
- Additional shipping fees may apply for reshipment.
- UrbanPulse.Store is not responsible for orders delivered to incorrectly provided addresses.
Lost, Delayed, or Stolen Packages
While we work with trusted shipping carriers, UrbanPulse.Store is not responsible for delays caused by:
- Weather conditions
- Customs inspections
- Carrier disruptions
- Other unforeseen circumstances
If your package is lost in transit, please contact us at urbanpulsestore329@gmail.com, and we will assist in investigating the issue with the carrier.
Packages marked as delivered by the carrier but reported as missing may require customers to contact the shipping carrier directly.
Damaged Packages
If your order arrives damaged:
- Take photos of the package and product immediately.
- Contact us within 7 days of delivery at urbanpulsestore329@gmail.com.
- Include your order number and supporting photos.
We will review the situation and work to provide an appropriate resolution.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellation requests cannot be guaranteed.
Contact Us
If you have any questions about shipping or delivery, please contact us:
UrbanPulse.Store
📧 urbanpulsestore329@gmail.com
By placing an order with UrbanPulse.Store, you agree to the terms outlined in this Shipping Policy.