Refund policy

Return & Refund Policy

UrbanPulse.Store
Worldwide Shipping | Based in the USA
Contact: urbanpulsestore329@gmail.com

Last Updated: [Insert Date]

At UrbanPulse.Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Certain items, such as personalized, customized, or clearance products, may not be eligible for return unless they arrive damaged or defective.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Downloadable digital products
  • Final sale or clearance items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at urbanpulsestore329@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and provide a replacement, refund, or other appropriate resolution.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Please allow 5–10 business days for the refund to appear in your account after approval.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

To request a cancellation, contact us as soon as possible at urbanpulsestore329@gmail.com.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment method again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. If you still have not received your refund, contact us at urbanpulsestore329@gmail.com.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

UrbanPulse.Store
📧 urbanpulsestore329@gmail.com

By making a purchase from UrbanPulse.Store, you agree to the terms of this Return & Refund Policy.