Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at urbanpulsestore329@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at urbanpulsestore329@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at urbanpulsestore329@gmail.com.

Return & Refund Policy

UrbanPulse.Store
Worldwide Shipping | Based in the USA
Contact: urbanpulsestore329@gmail.com

Last Updated: [Insert Date]

At UrbanPulse.Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Certain items, such as personalized, customized, or clearance products, may not be eligible for return unless they arrive damaged or defective.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Downloadable digital products
  • Final sale or clearance items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at urbanpulsestore329@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and provide a replacement, refund, or other appropriate resolution.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Please allow 5–10 business days for the refund to appear in your account after approval.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

To request a cancellation, contact us as soon as possible at urbanpulsestore329@gmail.com.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment method again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. If you still have not received your refund, contact us at urbanpulsestore329@gmail.com.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

UrbanPulse.Store
📧 urbanpulsestore329@gmail.com

By making a purchase from UrbanPulse.Store, you agree to the terms of this Return & Refund Policy.